Polar Engraving only accepts orders by email. Please note we have two types of order forms, brick and tile. For this reason, be sure to download the correct form. We offer two different versions of the Excel spreadsheet, the 1997-2003 edition and the 2007 to current edition.
If you’re not sure which version you have, simply download the oldest version (97-2003). If you’re not able to work with Microsoft Excel documents, please call us for alternate ordering instructions. You will find more information, including pricing and text limits on the “read me” tab of the order form.
Once you complete the order form be sure to double check the shipping tab and your engraved text spelling. Attach your spreadsheet order form, as well as any clip-art or logo files to an email and send it to firstname.lastname@example.org
We will send you an invoice within 24-48 hours. Your order will not go into production until we receive full payment of your invoice. You can either pay for your order by sending a check in the mail or by calling over the phone and paying with a credit card. If you decide to pay with a check, please be sure to include your invoice number on your check and mail it to the address listed on your invoice.
Please be sure to review the details of your invoice, including payment terms and shipping address for your order. All corrections must be sent by email, including updates to your order (you must resend updated order form) or change of shipping or organization information.
Once we receive full payment of your invoice, it will be 3-6 weeks for production and we ship as soon as your order is ready.
If you need your order sooner than our regular production time we can accommodate Rush Orders. Rush orders will be fulfilled within 7-10 days of receiving full payment and ship right after. Rush orders are an additional $50.00 for orders under $500 or 10% of the invoice total for orders over $500. Keep in mind that this does not include rush shipping. Regular ground shipping is always free within the Continental U.S. Your order will be sent ground unless you request expedited shipping which can be added to your order and invoiced separately from your rush fee. While we’re unable to guarantee shipping times, we rely on our shipping partners to deliver on time service.
Call us at 1-800-546-7993 for more details. Please note rush orders are only payable by credit card and must be paid within 24 hours of placing your order.